How about "I don't care what your policy is…in fact no one cares."

This one is beyond obvious but people still do it. "I am sorry but it is our company policy…." If you have to say "sorry" before you say something…. well then it is obviously not something anyone wants to hear. No one cares what your policy is. What they care about is they have a problem and they need help with a resolution. If you can not help them then find someone who can help them.

How about this for a new policy "never tell a customer you can not help them because of our policies".