I believe success in any part of your life involves vulnerability. If you want to grow your business you have to grow yourself, emotionally, spiritually and physically. Our greatest moments often come right after crisis, just after rock bottom. But we don’t know we have hit rock bottom until we have connected with ourselves from the inside. My stories of business growth are directly connected to stories of personal angst and challenge. I’ve discovered the object in my way is in fact they way.

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You May Want To Consider This Ahead Of Your Next Marketing Spend

Ever think, 'how do I decrease the risk of investment in new ideas, products, or marketing channels so that I can try more ideas more often?' Really? Me too. I recently had coffee with Business Model Generation co-founder, Alan Smith, who…

It Was The Wrong Question To Ask

I recently received an email asking, “What’s the best time management book?” I replied, “There’s no point in suggesting a book, because you won’t make the time or commitment to read it. But I can suggest these five things. When…
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Creating A Zero Churn Business

Creating a business with zero client churn sounds like a dream, an unattainable or fanciful hope or scheme, but it’s possible. I’ve done it and I’m about to do it again, this time with a B2C brand. I’ve been hustling products in and…

Why I'll Never Conduct An Employee Review Again

Official employee reviews, whether yearly, bi-annually, even quarterly are marred in cognitive bias. We're all subject to cognitive bias, those annoying glitches in our thinking that cause us to make questionable decisions and reach erroneous…
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Nine Things Every Marketer Needs To Be Able To Do

The role of the modern marketer has developed at a far greater speed than sales. You could survive in sales today not having changed your skill set set much over the last five years, but there's nine things every marketer needs to be highly…

What Spike Lee Taught Me About Doing The Right Thing

You can and will produce remarkable work by making one simple adjustment: Do The Right Thing. No shit, right? But it’s a little more complicated than that. There’s the right thing and then there’s simply doing things right. You’re…
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Four Things I Do Before I Hit Send

You can create engaging and thoughtful emails and articles without being a professional copywriter or a seasoned marketer. In fact you can do better than most professionals by following the four steps I've outlined below. It doesn’t matter…
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Five Low Cost, High Impact Ways To Dramatically Improve Your Client Satisfaction

Everyday our blender gets used multiple times. According to the digital screen on the base I’ve used it more than 1,800 times. I had been under the impression that it was basically indestructible. That is, until a few weeks ago when the jug…
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What Fascinates You?

  I’m fascinated by creating incredible client experiences. I love the thrill of amazing and delighting clients, leaving them with a feeling of ‘How did they do that? I want more’. I’m fascinated by hand built stone walls. I’m…
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Where Do Ideas Go To Die In Your Organization?

Email threads? Slack Channels? Board meetings? Google Docs? Meetings you’re not invited to attend? Legacy processes for putting forward new ideas? Your boss’s inbox? The employee suggestion box? Are you enabling this…