Entries by Craig M

It boggles my mind that there is no follow up after a consumer uses a Groupon or any other of the deal sites’ coupons. The business is giving up 75% of their regular price (50% to the consumer, 25% to the aggregator) so they are (most of the time) losing money on the single transaction. […]

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A nice post

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, […]

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The two ease of service excellence

I've always believed that empowerment was the essential ingredient to fantastic customer service experience. If a service provider is either naturally an empowered person or has been trained and given permission to be empowered,  stand back because they will solve problems quickly for the customer. I still believe this, but after a trip to Asia […]

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This is my first post

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, […]