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What Fascinates You?

  I’m fascinated by creating incredible client experiences. I love the thrill of amazing and delighting clients, leaving them with a feeling of ‘How did they do that? I want more’. I’m fascinated by hand built stone walls. I’m…
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Where Do Ideas Go To Die In Your Organization?

Email threads? Slack Channels? Board meetings? Google Docs? Meetings you’re not invited to attend? Legacy processes for putting forward new ideas? Your boss’s inbox? The employee suggestion box? Are you enabling this…

Four Simple and Proven Steps to Better Meetings

How many meetings do you have this week? How many do you actually want to attend? Just like meetings should be, let me keep this simple. 1. No meeting should be called without an agenda and an objective, period. I don't care if it is a…

How Narrow Can You Go?

How narrow can you go? Can you focus in on a segment of people with extreme opinions on the same subject while forgetting the rest? Will you choose to focus on the coalition of the willing? If this is a change, if you’ve been focusing…

Stop thinking like a PhD at Yale

We are all rational in our own eyes. Am I wrong? Well no, I’m not, not according to me. In their eyes people never make bad decisions when they're making them. You will fail if you believe people are mistaken for not buying your product…