The five most important pieces of business advice I have ever received.

1. Hire slowly, fire quickly. I'm not saying I enjoy firing people, in fact it's one of my least favourite activities but I’ve never regretted firing anyone and I’ve fired a lot of people. What I regret every time is how long it took me…
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The four customer needs and the one way to deliver an outstanding customer experience

“I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.” – Gary Vaynerchuk When I travel it can be stressful. When I am planning a major purchase in can be scary. When…