4 traits of a modern leader

Flexibility Authenticity Vulnerability Transparency Whether at work or in your personal life you will notice that great leaders of today are not made up of the same DNA as leaders of the past. My observations of today’s leaders who get…

Don't make your customers resent you

I know resentment can make you sick. That's why I always strive to keep my customers happy by ensuring they do not resent anything we do. I resent when a restaurant does not have a Dyson Air Blade to dry my hands. I resent when I rent a car…

Tis the season to NOT send cards

Please do not send me a Christmas or Holiday card. I know people mean well, but really it seems obvious that if you want to stand out, if you do not want to be one of 10, 20 even 50 other messages all competing for my attention, your friend’s…